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Shipping Policy

 

**COVID and holidays may affect shipping times. 

 

Our goal is ship your order within 5 business days from receipt, but this can vary based on order volume or stock supply. Often the turnaround is much quicker, but sometimes it can be a little longer as well. If there are unusual delays with your order production, we will contact you via email to let you know.

Returns & Refunds

 

Since each case is hand made and customized to the customers order we do not take returns or refunds. If the case arrives damaged please email us with the picture and we will be in contact with UPS.

 

**Please note that while we do strive to offer cases that are both affordable and protective, we do not guarantee to prevent all damage to your case/device**

  • Do you make custom cases?
    Yes. We can create a unique design with one of your own photos for cases. After placing your order please email your order number and picture to stargazedgems@gmail.com or dm your order number and picture to @stargazedgems on Instagram. After you contact us we will review the photo and send you a proof of the photo. After you accept it, we will create a unique phone case.
  • Do you accept returns?
    Since each item is hand made and customized to the customers order we do not take returns. If the item arrives damaged please email us with the picture and we will dispute it with UPS.
  • What sizes of hoodies/crewnecks do you offer?
    We offer sizes XS-3XL
  • What phone models/sizes do you offer for phone cases?
    IPHONES: iPhone 4/4s, iPhone 5c, iPhone 5/5s/SE, IPhone 6/6s, iPhone 6/6s Plus, iPhone 7, iPhone SE2020, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X/XS, iPhone X/XS Max, iPhone XR, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone 12/12 Pro, iPhone 12 Pro Max, iPhone 12 Mini, iPod Touch 5/6/7 SAMSUNG: Note 20, Note 20 Ultra, Note 10, Note 10 Plus, Note 9, Note 8, Note 5, Galaxy S21, Galaxy S21 Plus, Galaxy S21 Ultra, Galaxy S20, Galaxy S20 Plus, Galaxy S20 Ultra, Galaxy S10, Galaxy S10 Plus, Galaxy S10e, Galaxy S9, Galaxy S9 Plus, Galaxy S8, Galaxy S8 Plus, Galaxy A10, Galaxy A10e, Galaxy A11, Galaxy A20, Galaxy A71, Galaxy A71 5G GOOGLE: Pixel 4, Pixel 4XL, Pixel 4a, Pixel 5
  • Do you provide International delivery?
    We currently only ship domestically in the United States.
  • How can I contact you?
    You can email stargazedgems@gmail.com or dm @stargazedgems on Instagram.
  • Do you make custom hoodies, crewnecks & shirts?
    Yes! Here are our customizable choices! Size: XS-3XL Color of words based on stock: navy blue, orange, emerald green, white, red (if your interested in a color thats not on the list, please email us and we can let you know our restock dates.) Color of material depends on stock!
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